Tech Support
Certificate of Achievement
Program Details
Completing this certificate prepares individuals for employment and careers as computer desktop support specialists in a business environment. Individuals master skills in software and applications support, operating systems, local area networks, desktop support, and customer service while also being able to answer, or escalate, calls and inquiries from end users. Related jobs include help desk technician, customer support representative, computer support specialist, and technical support representative. Certificate completion may help prepare individuals for the Microsoft Certified Desktop Support Technician (MCDST) and CompTIA A+, Network+, and Security+ professional certification exams.
Tech Support Pathways
Pathways listed below are for the catalog year 2025-2026. Maps for previous years are available on each pathway page. What is a catalog year?
Learning Outcomes
Learning outcomes help you work towards your educational goals.
- Upon completion of this program, the student will be able to demonstrate technical support related skills and techniques required of a tech support worker.