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Guest Services and Concierge
Certificate of Proficiency
Program Details
This certificate prepares students for entry-level work in the hospitality industry with a focus on guest services. The courses in this certificate also apply to the Hospitality Management Certificate of Achievement.
Guest Services and Concierge Pathways
Pathways listed below are for the catalog year 2025-2026. Maps for previous years are available on each pathway page. What is a catalog year?
Learning Outcomes
Learning outcomes help you work towards your educational goals.
- Upon completion of this program, the student will be able to research, compare, and prepare written documents reviewing a specific legal procedure used in hotels/motels or restaurants.